CUSTOMER CARE

IF YOU HAVE ANY ISSUES WITH YOUR ORDER OR CAN'T FIND WHAT YOU NEED BELOW

EMAIL US AT INFO@REDCOASTSWIM.COM

WE ARE HAPPY TO HELP

PLEASE NOTE WE ARE A VERY SMALL TEAM AND WILL TRY TO FOLLOW UP IN A TIMELY MANNER

THANKS!

SIZING

SHIPPING

WE OFFER $5.95 FLAT RATE SHIPPING VIA USPS, ON MOST DOMESTIC ORDERS.

CURRENTLY WE DO NOT OFFER INTERNATIONAL SHIPPING - PLEASE CHECK BACK SOON.

*DUE TO COVID-19 WE ARE EXPERIENCING SHIPPING DELAYS THAT ARE OUT OF OUR CONTROL

PLEASE ALLOW 2-3 BUSINESS DAYS FOR PROCESSING.

(ALL PROCESSING TIMES ARE ESTIMATES AND ARE SUBJECT TO CHANGE)

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER.

WE ARE NOT LIABLE FOR DELAYS IN SHIPPING AND/OR INCORRECT SHIPPING INFORMATION PROVIDED AT CHECKOUT. PLEASE NOTE THAT WE ARE ALSO NOT RESPONSIBLE FOR ANY LOST AND/OR STOLEN PACKAGES.

RETURNS

WE OFFER RETURNS FOR STORE CREDIT ONLY.

ALL ITEMS MUST BE UNWORN, UNWASHED, WITH NO VISIBLE SIGNS OF WEAR

SUCH AS: MAKEUP, DEODORANT, AND PERFUMES. ALL ITEMS SHOULD BE IN ORIGINAL

PACKAGING, WITH THE HANG TAG AND HYGIENIC LINER STILL ATTACHED.

YOU HAVE 14 DAYS FROM DELIVERY DATE TO CREATE A RETURN.

TO CREATE A RETURN:

EMAIL US AT INFO@REDCOASTSWIM.COM TO REQUEST A RETURN FORM.

FILL OUT THE FORM AND INCLUDE IT WITH YOUR PACKAGE.

MAKE SURE ITEMS YOU ARE RETURNING MEET THE CRITERIA ABOVE.

PLEASE RETURN ITEMS TO ADDRESS ON THE RETURN FORM.

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING FEES. WE HIGHLY RECOMMEND TO USE

A TRACEABLE DELIVERY METHOD. WE ARE NOT RESPONSIBLE FOR ANY RETURNS

LOST IN TRANSIT, ONCE WE HAVE RECEIVED AND PROCESSED THE RETURN,

YOU WILL RECEIVE AN EMAIL WITH AN ELECTRONIC CODE FOR STORE CREDIT.

PLEASE NOTE STORE CREDIT DOES NOT EXPIRE, AND MAY BE USED AT ANY TIME.

WE RESERVE THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET OUR POLICY.

IN THE UNLIKELY EVENT THAT YOU RECEIVE A FAULTY OR DAMAGED ITEM

PLEASE EMAIL US AT INFO@REDCOASTSWIM.COM AND INCLUDE IMAGES.

WE WILL BE SURE TO HELP YOU OUT AND MAKE IT BETTER.

CARE

PROPER CARE OF YOUR SWIMSUIT WILL INSURE LONGER WEAR.

PLEASE FOLLOW OUR CARE INSTRUCTIONS AND TIPS BELOW:

WE SUGGEST TO ALWAYS RINSE OUT YOUR SWIMSUIT AFTER EACH USE

HAND WASH COLD WITH MILD DETERGENT, DO NOT BLEACH

HANG TO DRY IN SHADE, DO NOT IRON, OR WRING YOUR SWIMSUIT

BE CAUTIOUS OF ROUGH SURFACES, AS THIS MAY CAUSE PULLING AND SNAGGING.

PLEASE NOTE TANNING OILS, SUNSCREEN, AND LOTIONS CAN

STAIN AND/OR DAMAGE YOUR SWIMSUIT.

WE SUGGEST TO BE EXRA CAREFUL WHEN APPLYING THESE PRODUCTS.

MAKE SURE PRODUCTS ARE COMPLETELY DRY BEFORE THEY COME

INTO CONTACT WITH YOUR SWIMSUIT.

COLORS MAY FADE IN TIME DUE TO EXTENDED EXPOSURE TO SUN AND CHLORINE.